Wendy J. Legal

140 Country PL DR

Adkins, Texas 78101 

Cell (719) 237-9971

Home (612) 724-7651

Legalw2000@yahoo.com

 

 

OBJECTIVE

 

Mid-level system administrator, office and communications specialist actively seeks new opportunities with an organization that needs a proven performer at all times.

 

SUMMARY

             

·       Top Secret/SCI/SIOP Clearance-interim. Secret Disco active.

·        Excellent supervisory, organization, and time management abilities able to effectively handle multiple ongoing tasks in a fast-paced and time sensitive environment.

·        Strong communication, interpersonal, and presentation skills able to work effectively with personnel at all corporate levels.

·        A team leader and team player who creates a positive work environment and actively seeks ways to improve personal and organizational performance.

·        Flexible fast learner who adapts quickly to new situations and can be counted on to attain better than expected results.

·        Extensive computer technical and satellite communications equipment skills to include two decades of customer support experience.

 

EDUCATION

 

            Current - Pursuing a Bachelor of Science degree in Computer Science through University of Maryland University College.

 

            Bachelor’s Degree in Criminal Justice, University of Maryland University College

Associates Degree in Arts, University of Maryland University College

            Diploma, Information System Analyst Course, 1987

            Diploma, Minneapolis MN South High School, 1986

 

            Professional Development:

CASP (2015)

CCNA (2014)

CCNA Voice (2014)

ITSM Foundation (2013)

            MCTS 70-681 Certification (2013)

Server + Certification (2012)

ITIL v3 Certification (2012)

            Project + Certification (2009)

Network + Certification (2008)

Security + Certification (2008)

National Incident Management System (2006)

            National Response Plan (2006)

MS Windows XP/2003 Professional (2004)

A+ Certification (2000)

 

 

EXPERIENCE

 

           UNITED STATES ARMY              1986 – 2007

           Completed service with an Honorable Discharge and a career highlighted by progressive advancement to positions of increased challenges and responsibilities.

 

System Administrator in Baghdad Iraq for ANI – 11/2015 – Present

Provided systems administration support for Department of State personnel, systems, maintain, troubleshoot, including server and workstation upgrades, backup and disaster recovery monitoring, user account setup and security administration. Worked as a project manager on another site cutover

Contingency setup and configuration, updating timelines for upper level managers and share portals.

   Review and maintain the Department of State iPost website, fixing system and account vulnerabilities.

 

ITT Servicedesk Lead in Afghanistan for Exelis Systems – 01/2008 to 11/2015

Responsible for 8 Helpdesk administrators and Automated Data Processing Equipment technicians.  Troubleshoot, hardware repair, resolving, configuring and maintaining customer hardware and software on Microsoft XP 2003/2007 platforms for the COMISAF, General Petraeus, 30 additional General Officers and 1,000+ users. Using ticketing system Remedy we manage active directory, accounts, networks, access rights and support centrix, sipr and nipr networks.

             

Computer technician and Communications Specialist Fort Sam Houston TX – 11/2003 to 01/2008

Supported 1000+ users. Responsible for diagnosing, resolving, configuring, installing, troubleshooting, pc repair and Maintaining customer hardware and software on Microsoft NT, 2000 and Microsoft platforms. Trained and have experience in Communications and SATCOM equipment, modems, routers/switches, radios and cable setup.  Required to support, update, and maintain the active directory. Develops, modifies, tests, implements and supports new and existing applications software. Manages accounts, network rights and access to systems and equipment. Experience with call center environment and protocols. Evaluates and provides feedback through problem tracking and resolution databases. Ensures information security practices and security of the network. Helped with wireless setup in a deployed environment. Installs and configures workstations for Global Command and Control System (GCCS) and Joint Planning and Execution System (JOPES).  Office management skills for documentation, data bases and use of Microsoft applications. 

 

 

Information/Operations Supervisor Campbell Barracks Heidelberg Germany – 11/2000 to 11/2003

Performed additional duties as a COMSEC key custodian. Responsible for installing,

configuring, troubleshooting automation for over 250+ users. Worked, managed and trained others on Satellite communications equipment (SATCOM). Supervised a 24 hour operations command center. Received, authenticated and relayed headquarters USEUCOM CJCS emergency command/control orders, warnings, politically sensitive treaty inspections conducted by foreign nations to headquarters senior staff.